I had a really good experience with these guys, twice. I thought it was only fair to pass it along. Stuff like this is pretty rare, IMO:
I was never so glad to have found a really good shop as I was a week after I had Formula Nissan in Barre, VT do my timing belt service. Especially when the fan popped off my new water pump and went through the radiator, took out my fan shroud and all my belts, even bent the impeller shaft on my new water pump. I called them up, they sent a tow truck and paid for the entire repair, no questions asked. They supplied a loaner vehicle and delivered my X to me when it was done. Their COST minus the tow was around $1100. They told me afterward that someone at the manufacturing level had installed the wrong studs in the water pump and they broke. In the end, I don't care what caused it really. They took care of it! The service guys and the salesmen couldn't stop commenting on how much they liked my X too!