Couple things it could be
Check if the lights on the dash come on when using it before it starts cranking.
if they do check to see if the light is blinking for the immobilizer on the dash.
It is possible it lost the programing for the remote starter.
they may have a piece in the dash for it or it may have an extra key that lost programing
Good way to check this is to leave one extra key right near the ignition with the car off.
lock it and try the remote start if the X fires that is the problem.
you may need to reprogram the system so the X sees the remote start.
If the dash lights do not come on while cranking it could be a fuse or relay.
both would be under dash near the remote start. plugged it to it's harness.
this would give the same effect as the key program concern.
A crank no start situation from a remote start.
but starts fine by the Key.
Hope this helps